Withdrawal of BT Redcare products - alarm signals

BT's announcement regarding the withdrawal of all its Redcare alarm signalling products by August 2025 has reverberated across various industries. This decision undoubtedly has significant implications, particularly for businesses relying on Redcare services for their security and monitoring needs.

At MacKay Corporate Insurance Brokers, we understand the concerns this announcement raises for our clients and businesses at large. With Redcare being a crucial component of many security systems, its withdrawal poses unique challenges, especially in terms of insurance coverage.

BT Redcare will stop selling new alarm signalling products from the end of February 2024 and all their existing product services will end on 1st August 2025. For businesses currently utilising BT Redcare services, the impending closure necessitates proactive measures to mitigate potential risks. Without adequate monitoring and security measures in place, properties may become vulnerable to various threats, ranging from intrusions to fire hazards. This, in turn, can impact insurance coverage and premiums.

Although the service will not end until next year, now is the time to think about:

• Reviewing policies: We urge our clients to review their existing insurance policies to understand the extent of coverage related to security systems and monitoring services. This includes assessing whether Redcare is explicitly mentioned and understanding any implications of its discontinuation.
• Alternative solutions: With the impending closure of Redcare operations, exploring alternative security solutions becomes imperative. Your alarm company may already have been in contact with you to discuss replacing your existing Redcare products with something that will work on the new digital fibre network.
• Policy adjustments: Depending on the security measures adopted post-Redcare, adjustments to insurance policies may be necessary. This could involve updating coverage levels, endorsements, or even exploring specialised policies tailored to the new security infrastructure.

If you are affected by the BT Redcare announcement it is vital you speak to your alarm company at the earliest opportunity to discuss your options and engage with us to assess your insurance needs and explore strategies to mitigate potential vulnerabilities. Together, we can navigate this transition smoothly and uphold the security and resilience of your business operations.